How to do anything in Sema.
Written from the product as it is, step by step, with every price from the same rate card your bill uses. Search, or start with what most people ask.
Getting started
Start here
From a new account to your first conversation, in the order it happens.
Opening an account, step by step
From signing up to your first campaign, a picture for every step.
Connect your WhatsApp number
Through Meta’s own window, in a few minutes, and how to keep it connected.
Every day
Answer customers in the inbox
Where your team spends the day: replying, sharing out work and closing it off.
Get paid by M-Pesa in the chat
The customer gets the M-Pesa prompt on their phone; the money goes straight to you.
Customers, consent and contacts
Who your customers are, and who has agreed to hear from you.
Your pipeline
Every sale you are working on, and where it is.
Appointments
Who is booked when, and a reminder before they forget.
Growing
Templates and campaigns
Writing first, to one customer or to many, and what it costs before you send.
Automations, flows and AI answers
The questions you answer forty times a day, answered once.
Running the business
Credit, plans and what messages cost
What you pay, for what, and how to keep it topped up.
Reports: your day, your week
How the team is doing, and what your messages achieved.
Keeping your number healthy
Meta watches how customers react to you. Here is what it watches, and why it matters.
Your team, roles and security
Who can do what, and how the workspace stays yours.
Your data and your customers’ privacy
What is kept, for how long, and how to take it with you.
Reference
Playbooks for your trade
A week-one setup for four kinds of business, from what works for them.
When something goes wrong
The usual problems, what causes each, and the fix.
Connecting your own systems
An API and webhooks, for a till, a school system or your own app.
For developers
Send messages from your own systems, and hear about payments the moment they happen. The API reference.
Still stuck?
Tell us what you were doing and what you saw, and we will help.