Answers and follow-ups that run themselves, and stop for a person.
The same answer to the same question, a note when you are closed, a follow-up when a customer goes quiet, a welcome for every new lead: set once, stopped the moment someone on your team replies.
How a business uses it
- 1
Set your hours
Outside them, the away message says when you will answer.
- 2
Answer the common questions
Keyword replies for prices, location and hours, or a flow that asks and branches.
- 3
Follow up
A customer who went quiet hears from you again, at the times you choose, until they reply.
- 4
See what it earned
Journeys keep a group that gets nothing, so you see what they really added.
What it does
Away, welcome and keywords
An away message outside your hours, a welcome the first time someone writes, and keyword answers.
Flows built as steps
Say, ask with buttons, wait, branch, ask your own system, hand over to a team; every save a version to go back to.
Ready WhatsApp Flows
Forms customers fill in without leaving WhatsApp, made already for a loan pre-check, a quote, a clinic booking and an admission.
Follow-ups
Up to five steps after a customer goes quiet, each a wait and a message, stopped when they write, opt out or the conversation is resolved.
New leads in seconds
A form on your site, Typeform or Google Forms, and the person who filled it in hears from you on WhatsApp at once.
Journeys with a control group
Ready-made journeys (an order update then an offer, back in stock, a cart left) each with a share held back to compare.
Try it with your own customers.
Every step is in the automations, in the Help Centre.