← Everything Sema does
Reports
How the business is doing on WhatsApp, every week.
Delivery and reads day by day, how long customers waited, who answered, why conversations ended, what campaigns and adverts brought in. And on Monday, the week in an email.
How a business uses it
- 1
The last 24 hours
On the overview: what came in, what went out, what failed.
- 2
Your week
A card with the week’s numbers and up to three things that would help, and the same by email on Monday.
- 3
The detail
Messages, conversations, the team, the AI, campaigns and adverts, for 7, 30 or 90 days.
What it does
Response times
How long customers waited for a first reply, by person and by team.
Why conversations ended
The reasons your team gave when resolving, counted.
Where customers came from
Which advert or post each customer came from, and what they did next.
Exports
Every report as a spreadsheet, and your contacts and conversations in Google Sheets.
Try it with your own customers.
Every step is in the reports, in the Help Centre.